Welcome — you're booked!

How to Prepare for Your Upcoming Install

We can’t wait to make your home shine. Here are a few quick things to know before our crew arrives — read the topics that apply to the service you’ve requested.

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A warm welcome

Hello from Our Team

A quick note from the crew who’ll be lighting up your home.

▶ Watch a quick hello from the team behind the glow.

Before we arrive

Four Quick Things to Check

A couple of minutes now keeps your install day smooth and safe.

✓

Clear access to your property

Make sure we can reach every area that needs lighting. If you have a locked gate, unlock it or share the code.

✓

Pets & children inside

For everyone’s safety, please keep pets and children indoors while our crew is working.

✓

Power on and working

Make sure your electrical power is on, with no known outlet or breaker issues.

✓

Relax — we bring everything

No need to buy or prep a thing. We provide all lights, wiring, clips, cords, timers, and equipment.

Good to know

Common Questions

Do I need to be home during the service?

No. We’d love to say hello, but we can complete your entire installation without you there. If you’ll be away, just make sure we can access every part of your property that needs lighting.

How long does installation take?

Most residential installs are finished in a single visit — usually a few hours, depending on the size of your display. We’ll give you an estimated window when we confirm your date.

How do my lights turn on and off?

Every display is set on an automatic timer — on at dusk, off later in the evening. Prefer different hours? Just let us know and we’ll set it to your schedule.

What if a bulb goes out or a strand shifts?

Call or text us and we’ll come back and fix it — free, all season long. Season-long maintenance is included with every install.

What happens in bad weather?

Light rain doesn’t stop us, but for safety we may reschedule around ice, snow, or high winds. We’ll always keep you posted.

Do you need access to power outlets?

Yes — we tie into your existing exterior outlets. If you’re not sure you have enough capacity, we’ll assess and advise during design.

When do you take the lights down?

We remove everything after the holidays on a scheduled takedown — and, if applicable, store it safely until next season.

While you wait

Getting Excited? So Are We.

Your install is on the way. In the meantime, get inspired for the season.

Browse the Gallery

See the displays we’ve created across Charlotte — homes, permanent lighting, and businesses.

Read Our Blog

Tips, inspiration, and ideas to make the most of your holiday season.

A quick note on liability

We’re not responsible for pre-existing damage to your home — including siding, fascia, gutters, or roofing — or for any pre-existing electrical issues. If we notice a concern before we begin, we’ll always let you know first.

Already Enjoying Your Lights? Tell the World

A quick review helps other Charlotte families find us — and it truly makes our team’s day.

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Still have questions?

We’re Here to Help Before Your Install

Reach out any time — we usually respond within a couple of hours.

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